Shipping & Returns Policy

At The Little Box Collection, we’re committed to ensuring your experience is seamless from purchase to delivery. Below is everything you need to know about our shipping and returns process.

🚚 Shipping Information
Processing Time:
All orders, including custom pieces, are processed within 3–7 business days. During peak periods, processing may take slightly longer.

Shipping Time:

Standard Shipping (U.S.): 5–10 business days

International Shipping: 10–20 business days (varies by location)

Shipping Confirmation:
Once your order ships, you’ll receive a confirmation email with tracking information.

Shipping Providers:
We partner with trusted carriers such as USPS, UPS, and DHL to ensure timely and secure delivery.

🔁 Returns & Exchanges
Return Eligibility:
We accept returns for non-custom and non-personalized items within 14 days of delivery. Items must be unused, in original packaging, and in resellable condition.

Non-Returnable Items:
Due to the nature of our products, the following are non-returnable:

Custom name necklaces

Photo pendants

Personalized bracelets and keepsakes

Sale and clearance items

Return Process:
To initiate a return, please contact us at support@thelittleboxcollection.com with your order number and reason for return. Once approved, you will receive detailed instructions on how to return your item.

Refunds:
Approved refunds will be issued to your original payment method within 5–7 business days of receiving the return.

Exchanges:
We’re happy to replace defective or damaged items. Please contact us within 7 days of receiving your order with clear photos of the issue.

📦 Order Issues or Questions?
If you experience any issues with your shipment or have questions about returns, please don’t hesitate to contact our customer support team at support@thelittleboxcollection.com.

We’re here to make sure every order is delivered with care — and every customer is delighted.